I like that there is a lot of flexibility with the software. The customer service team is always willing to help. If you have questions or concerns, they will do their best to answer them. It's not always easy to get an answer from them, but if we can solve a problem then they are happy to work with us. I don't really dislike anything about this program - it works well! We use axiom33 to send out our monthly newsletter. We have been able to increase subscribers by many times since implementing this tool.