It's easy enough for me (a non computer geek) to use and has saved us time by not having to manage our own data collection. We are actually saving money because we don't have to pay someone else to collect the logs for all our servers every minute. The interface could be improved but it does what I need it to do easily. The best thing about this service is its flexibility for customization. We did not have any problems while using it and I am sure others would also be happy with their services. Nothing really but if there is anything then I guess we could change our mind set to better fit the needs. It does exactly what one expects out of a dashboard - displays graphs/charts which gives us visibility into our applications.