This is one tool that I have used for several years now without any issues or complaints! They are constantly improving their product line with new features being added each month keeping us up to date as our business grows. As an owner we rely heavily upon them so there really isn't anything negative about this software package from my perspective. If anyone has questions regarding video transaction engine please reach me directly because if i know what would be best suited to meet someone needs then chances are others do too!! I love that there is so much support for different platforms like Facebook & Instagram as well with their own custom video player option! Sometimes videos don't load right away when people are trying them but overall great product - easy integration into our website (and we're still using some older versions).