I like that this app is easy for my customers, they can use it while in their car or bus ride home from work! It's also very simple to set up an account with no coding experience needed (I have none).
The only downside about using quick facebook chat as opposed to other social media platforms such has Instagram etc..Is you don't get replies right away when posting pictures/videos so if someone asks me what i'm doing then its hard sometimes because there are times where all posts go unseen until later hours even though one was posted earlier than others but thats just how FB works lol.