I like that it's cheap for our small business but also very easy to use because of its intuitive interface. It is not as user friendly or feature rich compared with other products out there in this price range (free). The voice quality can be poor at times which makes calls less reliable than we would prefer. We are solving problems related to managing multiple phone numbers so having one place where all incoming calls go helps us keep track of who needs what number when they need their voicemail message changed etc.