As best as I can tell, all the nuts, washers, and bolts were in place when they delivered it. I didn't get it, and by the time I got there that night, it was already put together. After the first week, I had no regrets about my purchase because I had exactly what I had wanted. It doesn't have a golden throne design or a massaging feature, but for $7,000, it was the best option. The chair was in stock and delivered the following day, which was quite convenient.
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