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South Korea, Seoul
1 Level
687 Review
40 Karma

Review on Dust2Oasis by Tony Stennis

Revainrating 2 out of 5

A Disappointing Interaction with Dust2Oasis's Customer Service

As someone who frequently shops for cosmetics online, I was eager to give Dust2Oasis a try after hearing nothing but rave reviews. Unfortunately, I was dissatisfied with their customer care. The website is user-friendly and offers a broad selection of goods, but the quality of the items I purchased was subpar. I was very disappointed in the quality of the makeup brushes and tools I purchased. My face is now dry and irritated from the ineffective skincare products I bought. When I tried to contact customer support, I got unhelpful and condescending answers. They seemed less interested in hearing my concerns and finding a workaround than they were in defending their goods. I was also warned that their return policy was extremely stringent and that I couldn't get a refund for the goods that didn't meet my expectations. My purchase finally arrived, but it took much longer than I had anticipated due to the slow shipping. The fact that I had spent more for express shipping only made this more irritating. My overall impression of Dust2Oasis is one of disappointment and frustration. Although they offer a lot of different items, you shouldn't trust them because of the low quality and nonexistent support. I won't be making any future purchases there and suggest others do the same.

Pros
  • Reasonable prices
Cons
  • Service to customers that is occasionally unresponsive