The fact that we can create our own chatbot with this tool has been one its best features! It's very easy for non developers like me as well. I'm not really sure about what else there should be said at first sight but you know how it works if your familiarized :) You're ableto build multiple bots from different channels (facebook messenger, slack etc) so everything goes smooth together!! This software helps us automate repetitive tasks which were previously hardcoded into an application or website using some scripting language such javascript/ php / C++.