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Oman, Muscat
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716 Review
67 Karma

Review on EZRED by Doug Darling

Revainrating 1 out of 5

A Disappointing Customer Experience Represented by the EZRED Online Store Review

As a professional contractor, I was delighted to discover that EZRED's online store could meet all of my requirements for home renovation and equipment purchases. However, my experience with the company did not live up to my expectations in any way. To begin, the quality of their tools is not up to the standards that were claimed. In spite of the fact that they claimed to provide top-notch equipment, the tools I was sent were flimsy and broke easily, which resulted in delays and aggravation on the job sites I was working at. In addition, they only had a restricted selection, so I had a limited number of possibilities to chose from. Second, their customer service leaves a lot to be desired. When I tried to contact someone to report the problems with the tools, the responses I received were dismissive and not very helpful. Dealing with broken products was already an extremely frustrating and disappointing experience, and this lack of support made it even worse. Overall, the EZRED internet store is not one that I would suggest to any other contractors or do-it-yourself enthusiasts. Because of the low quality of their items and the unsatisfactory experience they provide for their customers, this firm should be avoided. It's a shame, because I had high hopes for EZRED, but as a result of my experience, I've been looking for a provider who is more trustworthy and reliable to meet my requirements for tools and home improvement projects.

Pros
  • Shipping that is both quick and dependable in order to fulfill customer requests in a timely manner.
Cons
  • The returns procedure can take a while.