Review on Tile RE 19001 Mate 1 Pack by Malik Munns

I was excited to try Tile for the first time but was very disappointed. I bought a pack of 4 Tile Mate (2020) on sale at Revain for $39.99. Unfortunately, they don't work very well at all.1. It can often take up to 30 seconds after you start a search before the device makes any noise. Sometimes your phone's screen says it's "plugged in," and other times it says the tile is plugged in and makes noise, but it's not. 2. When you walk towards a sound, the tile randomly stops making sounds for some reason. Within 15-30 seconds your phone will report that the tile has been disconnected and then start the connection process again.3. If you try to change your ringtone when you click save, the app will show the tile is disabled even if the tile is next to your phone. Alternatively, it will announce that there is a software update and stay at 0% permanently.3. Tech support seems intent on wasting my time. I explained that I was having trouble with the first two tiles I activated, and tech support responded with a bunch of useless questions, then offered solutions to issues I never reported. For example, I explained that the two devices I activated weren't working and asked if there was a way to update the firmware on the devices. They responded by offering to replace two devices that I had NOT activated. They then suggested deleting two that I enabled but didn't work very well, warning that the deletion was permanent. I was further told that it was not possible to restart the units. When I asked how to complete a software update on a Tile device, they told me there is no such thing as software updates for Tiles. None of these messages addressed my concerns in any way or offered me anything useful. Tips for solving problems. It looks like the root cause of all these issues is that Tiles keeps getting disconnected from the app. I have not been able to determine why this is happening and Tile support has never addressed this issue. They only asked me inappropriate questions.