I like that it is very inexpensive for my needs. At times i need advice with small issues such as court dates etc but this has not been difficult at all. The customer service could be better in terms of phone calls being returned quickly. It would also help if there was more education regarding what products are available and how they differ from each other. We have found that we do not get great results when calling directly to our attorneys due to their busy schedules so using Legal Shield allows us to speak to someone much sooner than waiting until after hours.