I have used this product about 30 times in my home shop and I am very careful with it. I even wipe down the hose before pulling it back to keep the hose reel clean. As I was pulling a hose back today, I heard a piece of metal hit the floor of my shop. Upon further inspection I found that the plastic hose guide was broken as shown in the photo. Item is less than 2 years old and has been used very little. I think the instructions are very poorly designed. So far I have been very satisfied with the product.
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