If I wasn't outside the return window. I would definitely return both pairs. Very cheaply made. The strap is NOT fixed. The small part that is attached keeps breaking off as well. I would just write them off for a deformed pair of skates but I have twins and bought two pairs. Both couples have the same problem. We've tried multiple times AND with multiple shoes. Last night at the rink I got so frustrated (and so did my 3 year old) I just borrowed them. Mmm! They are cute and come with pads. That's two stars; but in terms of functionality - minus 5 stars.
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