Review on Centrik by Ikki Martini

It's easy-to use for both customer service reps or supervisors who are away from their desktops/phones! The mobile application is very intuitive once you get used with it - no need of any training (if that). A couple minor issues like not being able to add new fields easily when creating tickets & in some cases having trouble transferring ticket data between tabs but nothing too serious as such. Support response time could be improved upon though they're pretty quick nowdays compared to other companies I've worked previously where support was completely non existent. If one wants an efficient system which can handle large volumes then this would probably work best. We have been using centrik since we started our business about 6 years ago so there has definitely been improvements over those times. Since most airline personnel were working remotely during COVID19 pandemic, managing flight schedules became more difficult than ever before hence why.