The support team did not accept the return and did not return the money. The pretext is “traces of operation”, although I didn’t use the vacuum cleaner, I didn’t turn it on, I just took it out of the box, made sure that it would be inconvenient to use, returned it to the box and issued a refund. After 12 (!) Days, an answer came about traces of operation and a refusal to return. I will not buy anything else on .
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