It was able to integrate with our SAP database system, which is very important for us because we use it in daily operations of several departments within my organization (which happens not be connected directly).
We had some problems at first since they were quite difficult initially but once I got used them everything went smoothly from there! The support team does an excellent job helping you identify any issues that arise as well help resolve those quickly so your business can stay running without interruption or downtime due their outstanding customer service skills/performance!! Highly recommend this product if looking into solutions similar products available out-of box like Microsoft Dynamics CRM 365 / Salesforce Service Cloud etc., especially considering its price point compared other competitors offerings - overall great software solution when using properly. Excellent integration between sales force automation applications such has MS Word Online & Excel online allowing users access via web browser instead traditional desktop application requiring installation onto.