The ease of use, it's intuitive design makes learning how to navigate through all features quick and easy. It has great customer service support as well that are always willing to help out with any inquiries or questions you might have about the product. I dislike not being able to create new users accounts without contacting them first which can be time consuming especially if they don't follow up quickly enough. If you're looking into creating better log management then this would definitely need checking out! We've been using tryg since we started our business and haven't had one single issue with their products. They provide us excellent customer care services so there really isn't much else needed from them aside form continued success :).