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Italy
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717 Review
38 Karma

Review on KUYIGO by Sam Lee

Revainrating 1 out of 5

KUYIGO: A Customer Service Experience That Will Disappoint You

I do a lot of my shopping online, so I couldn't wait to try out KUYIGO's one-stop store for men's clothing. On the other hand, my interactions with the company were not in the least bit satisfying. To begin, they do not have a large product range, and the styles they do have are not updated to reflect the most recent developments in men's fashion. In addition, the products' quality is not very good, and the fabric of the garment looks and feels quite inexpensive and flimsy. In addition, the procedure of placing an order was not user-friendly, and I experienced a number of technical issues that made it challenging for me to complete my purchase. My concerns could not be resolved with the assistance of the customer service representatives, and their response time was quite poor. To make matters even worse, the time it took to deliver the products was far longer than anticipated, and because the packaging was insufficient, several of the products arrived broken. My interactions with KUYIGO were, on the whole, less than satisfying, and I would not advise anyone to shop at their online store if they are looking for trendy items that are of a contemporary and superior quality. As a Product Manager, I would recommend to them that, in order to increase the level of customer satisfaction they experience, they place a greater emphasis on enhancing their product selection, quality, customer service, and delivery experience.

Pros
  • Costs that are not prohibitive
Cons
  • Materials with a low cost