After installation we got the message "Cartridge error cannot be detected". This seems to be a common occurrence as the cartridges have "instructions" on the side to bypass this. They aren't very helpful so here's what I did in case anyone else has the same issue. Take out the old ink cartridges2. Insert new cartridges into the slots, but DO NOT snap them in place3. Click OK and let the printer try to identify them (just keep pressing the keys until another error pops up). that they are installed correctly. 5. Open the ink drawer and this time lock it.6. Close the lid and follow the instructions again.7. I hope your printer is working now! You may have to do this a few times, but I found the included instructions to be pretty small and I had to try a lot to figure out how far the "reinstall 2 or 3 times" got me. walk. You may have to do this a few times, but I found the included instructions to be pretty small and I had to try a lot to figure out how far the "reinstall 2 or 3 times" got me. walk. You may have to do this a few times, but I found the included instructions to be pretty small and I had to try a lot to figure out how far the "reinstall 2 or 3 times" got me. walk.
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