I like that you can track everything from task to customer support requests in one place, allowing us full visibility across all of our projects at once! Also super easy reporting options are available without needing any coding knowledge or skillz - perfect when working with multiple clients/agencies etc who each have their own IT department which makes it hard sometimes keeping tabs on individual tasks if only using Excel spreadsheets as we do now (and not having access via Team Viewer).
Would be great if there was some way so managers could share reports internally within your team easily rather than creating separate excel workbooks just because they don't know how t o code yet? That's why i would love more automation features but alas no such thing :( We use this mainly for tracking client feedbacks through tickets & emails however its really handy also used by developers too since every developer has different skillsets e g sql queries vs c# logic.