I like that it comes in many different languages and can be used for multiple industries. It allows me to keep track of my emails and contact information quickly and easily. Sometimes it's difficult to navigate through all of the options. The interface could use some work as well. I've been using this software for about 2 years now and haven't had any issues or complaints. We are able to stay organized and have everything at our fingertips. We also get alerts when someone sends us an email so we don't forget to follow up on it.