I like how this software has been integrated with all our other applications (Salesforce, Zoho CRM etc.). We can integrate all these tools and automate daily tasks so easily! This tool also helps us maintain accurate records of sales orders which is very important in any organization/company. The UI of this app could have been more user friendly but it's not hard at all once you get used to it. It would be great if they improve their support service because sometimes things go wrong or are slow when dealing with them. But overall we find no faults here. If i had to pick one thing then it must be the integration part. There isn't much of difference between what SalesForce does which makes life easier.