It's easy enough so I've had it working right away no problems at all!The integration has been great too!! All you really do here once your connected seems like there are not any additional steps aside from adding contacts as necessary if they just show up when needed which makes things nice but sometimes its hard since we don't always know who will be where etc., however this doesn;t seem majorly out side their capabilities so definitely keep them around until support adds what ya want otherwise good customer service though Easy system integration & great customer support from team at Vantigo! It's easy to create custom templates within our application allowing us to leverage existing branding elements as well as provide multiple ways for clients to interact w/their prospects / customers via audio only calls etc..
We've been able to seamlessly integrate into Salesforce so all agent activity can be tracked directly through their CRM account.