The carrier responded very quickly when I asked for help. It's hard to find men's 100% cotton shirts with french cuffs and fold-out collars at this price point. Most companies charge double the fee. I am very happy with my purchase and now have 4 stunning shirts in 4 different colors (BLACK, BURDODE, WHITE, LIQUOR). I was on a public TV show last week and got compliments on a purple shirt; and it looked great on camera. Keep it up.