The platform is really easy-to use, we can easily navigate our way through it as soon an incoming request comes in via email or whatsapp message! I don't have anything particular that i dislike about this software but if you are looking for something more than just invoicing your clients could be better served by other solutions out there such as Xero etc.. We're using Briefcases mainly because of its ease of handling multiple projects at once (multiple project management) which makes things easier overall when working with different consultants who all work together seamlessly within one dashboard - so no time wasted searching files here & not having to send emails back n forth across offices anymore!!