Review on Gotrax NOVA Hoverboard 6.5" LED Wheels, 3.1 Miles Range & 6.2Mph Speed, Dual 200W Motor, LED Fender Light/Headlight UL2272 Certified 65.52Wh Battery Self Balancing Scooter For 44-176Lbs by Richard Rob

After reading great reviews i decided to buy this hoverboard for my nephew's 7th birthday present. He absolutely LOVED IT. The options in colors and cool lights, the smooth ride, and over all sleek presentation completely captivated him. As for most kids, it was easy for him to learn how to ride it and and truly enjoyed it for a while. However, even after taking good care of his hoverboard, two weeks before the guarantee expired, it broke down. His mom used the GREAT resources this company offers in their webpage to trouble-shoot to no avail. Although a bit disappointing, it is expected that even from a great company, once in a while the product will break down. What was not at all disappointing was this company's AMAZING CUSTOMER SERVICE! I contacted the company a few days before the expiration of the guarantee and they were great. My nephew's mom promptly received all the necessary materials to return the hoverboard and get a new replacement. When she took a bit longer than expected to return the board, the company contacted us to make sure we had all we needed for the return and to ask if we needed further assistance. I truly valued the interest in this company to make good to the promise that this product's guarantee gives to the customers. Finally, when they received the broken-down hoverboard they sent a brand new one to my nephew. He is, once again, fully in love with his hoverboard, so much so that he has decided he will ask Santa Clause for another one so that when his friends come over to his house they can all play with them without having to wait for their turn.