I like that it is easy to use at first glance but also offers many features if needed or desired. It's difficult to find something wrong with this software so far! The customer support team has been awesome as well - they are very responsive and quick to answer questions/troubleshoot any issues we come across throughout our day-to-day workflows. They have helped us implement some new processes which allows us to streamline other areas such as accounting and inventory control; however nothing specific stands out yet. As an organization who does lotsof freight forwarding (including airfreight) via multiple carriers daily, airspace helps keep track of all information regarding shipments being transported from one point A->B.