Excellent customer service! Replacement was delivered quickly - Summary: I bought this in December 2020 - all my cars are off road (impact of Covid 19) so it's on the road 24/7. This case is inexpensive, light weight and #3 brand - the other 2 brands lasted about 18-20 months (24/7 on a California street). This lid was of a similar design but failed after just 8 months. Assuming it was a rimless and the seller sent me a new cap as it was within the 1 year warranty. Hope it lasts as long as other brands. It's good that the support service replaced it.
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