I'm a little sad about that. My son was so excited when I received them. I put them in the washing machine. (I forgot to read the label). When they say hand wash, they really mean hand wash. My son's hat had already started to unravel before he even had time to put it on. I realize it's my fault for not reading the label so obviously I didn't request a refund. Just a warning to other parents to be careful when washing π
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