I really like how easy it is! Our entire team has been able use this product without any problems or issues whatsoever as far back they go (we're using Version 8).
There's nothing about our experience we dislike; everything was great!! Some minor things were improved upon since last year but not anything majorly negative either way - which isn't always common when talking reviews/critiques so overall very pleased. It provides us all something different than everyone else out there doing similar work such scheduling appointments & service visits etc..