My son loves Harry Potter so he loves this snitch spinner. Only problem was the spinner fell apart after a day of play. We could get together, but it kept happening. I contacted the company and they responded quickly. They said they would replace him and process the request this week. It would have been a 5 star rating if it hadn't fallen apart. So far I'm happy with the response from customer service hence 4 stars. I will update this if the process takes too long or if the problem persists after a replacement has been sent.
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