I like that i can call in anytime if something goes wrong, even when it is late at night or early am! The agent always knows what they are talking about. They know how things work so well as far as troubleshooting problems/requirements go. Sometimes its hard for me to get someone who speaks english very good because most of my calls come from people outside our country (Mexico). But other than this there aren't really any downsides. If you have an issue just give us a shout out we will fix your problem right away. Call support!! You wont be disappointed! I usually wait until im having trouble calling before going through all these steps but sometimes life happens and i need some quick fixes without waiting around too long.