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Turkey, Ankara
1 Level
738 Review
42 Karma

Review on TRUEWERK by Kyle Fachini

Revainrating 3 out of 5

The Unfortunate Occurrence That Was My Interaction with the TRUEWERK Online Store

When I heard about TRUEWERK's online store, I was thrilled because it promised to fulfill all of my professional and safety requirements without requiring me to leave the convenience of my own house. Nevertheless, my interactions with the business could have been much better in many ways. To begin, despite the fact that they assert to have a huge variety of products available, I found their assortment to be quite restricted and devoid of any interesting variety. When I went there, I was searching for certain work gloves and pants, but they didn't have the sizes or styles that I required. To add insult to injury, the quality of the customer support was below average. When I tried to address my concerns with their staff, they did not respond right away and it took them several days to get back to me. When they did eventually get back to me, they did not provide much assistance or a solution to the problem I was having. The icing on the cake, however, was when I received my purchase and discovered that the products were of a low quality. The work gloves were uncomfortable and did not suit the wearer properly, and the work pants were extremely thin and easily torn. I was extremely let down by my acquisition, and I had the impression that I had just thrown away my money. In summary, my encounter with the internet store provided by TRUEWERK was not a positive one. I cannot encourage shopping with them due to the low quality of their products as well as the limited selection they offer and the unresponsiveness of their customer service. Unfortunately, TRUEWERK did not live up to my expectations, which is one of the most important things to me as a customer because I want to make sure that the goods and services I buy are worth the money I spend on them.

Pros
  • Ergonomic layout for comfort and freedom of motion.
Cons
  • I do not remember