Review on 12.7 Gallon Raised Garden Bed With Self Watering Planter Box And Drainage Plug - Keter Urban Bloomer Dark Grey by Jill Turner

I was so excited to get this product. It came. I had just about finished putting it together when I couldn't get the plug (stops water coming out of the bottom of the planter) to go in. I looked and it had not been properly made and would never go into the opening (see plug picture). Then I went to put the cross supports for the box in and the slots were on the short sides and needed to be on the long sides. Called Keter and was advised they would send a new plug but they could not send a new box and I would have to ask Best Buy to replace. I contacted Best Buy and it was replaced. The replacement had the same two defects. I called Keter again and they said they would send another plug (2-3 week shipping) and I could try to open the side "slots" that had not been cut but showed where they should be. I used an EXACTO KNIFE (purchased thru Best Buy, of course) and it was easy to cut the slots. I was able to put the cross supports in the slots I cut and a light hammering of the plug stopped the water from coming out. Hopefully, the new plug will be properly made and I will be able to replace the plug I had to force in. If only, I had been told to cut the side slots with an exacto knife. I have put plants into the assembled planter and AM NOW VERY HAPPY with it. (See picture of final product with plants in it. Please do not fault the planter for the few dead plants.I am not a gardener.yet!)