Review on 📶 TP-Link AC1200 Gigabit Smart WiFi Router - Dual Band 5GHz Wireless Internet Router with Gigabit Speeds, Guest WiFi Support, Black by Antonio Santiago

The first part of this review is an edit of the original review. The service desk establishes or terminates the relationship between the customer and the provider. The customer service I've experienced from TP-Link is possibly the worst I've ever experienced. I started with a ridiculously long wait. I said because you have to jump through some hoops. If they say write that number down, in case we get separated, do it. You'll be disconnected, so call back and wait. Then I switched to online chat. I believe the person in my chat session actually bet on horse racing 3 minutes before the end of bets. That's how long I had to wait between replies. If that's not enough, the questions seem to be coming from someone who hasn't read any of the previous chat sessions. After 47 minutes of the chat session I will email you the expired RMA and instructions. A day later I received an email asking for my serial number. This was not addressed during the chat session. So a day later I get an email asking me to register my product and send them the serial number and I gave them the serial number. I tried to register my product but my serial number was rejected. Another day goes by and I'm asked again to give them a serial number or a photo. I checked the authenticity of what I sent, it was correct. I took a picture and sent it as an attachment. The next day I was informed that my serial number was not in their database but it has now been added. Yes, I was there a few days ago. Now a new person is entering the business. She keeps emailing me an RMA with a link I can click on. I click the link and am taken to the loyalty login page. The link should take me to the RMA page. It is not. I inform the new person that the link is broken and they ask me to log in to my account again instead. She responds by sending me another link. The new link does the same as the first link. I request that I only receive a replacement product. No Answer. I have a router made by TP-Link with a serial number that isn't in their database and that needs to rest by only pinging at random times during the ping. A ping test is the most basic operation you can get. The ping results are very good once the router is down. Customer service does not speak English. Wait times are a joke and company performance is poor when you're making products and not keeping track of your product serial numbers. End of customer service processing. I will never buy TP-Link again. I will not even fulfill customer service requests anymore. I'd rather smash the router than return it because I can't travel to China and TP-Link's physical location. First, the user interface is terrible. Of course, I've had routers for years and felt transported back to the 90's or at least the early 2000's. Using Printer Utility was a nightmare, and you don't even need to scan unless you have a few hours. Search the internet for a solution. My printer is reconnected to a PC on my network. This is inconvenient as it is not an always-on PC. seconds and then recovers. It was of course a newer router than my previous one. Despite all the hype surrounding the strong signal and the special marketing claims, it didn't perform any better than the old router.