I like how it is easy to use and has options to send faxes to different phone numbers. It is easy to train new employees on how to use it as well. I dislike that it is not integrated with my company's other applications. I have to use two separate applications to send and receive faxes. It is not integrated with our other applications. It is a great application and I would like to see more options in the future. I wish it was integrated with other applications. It has a lot of options and the interface is simple.