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Austria, Vienna
1 Level
706 Review
57 Karma

Review on Mr.BoFly by David Thornton

Revainrating 2 out of 5

The Fall of Mr. BoFly Not Living Up to Expectations

As someone who does a lot of shopping online, I was very interested in trying out Mr. BoFly's online store because it promised to have a large variety of items that are necessary for the household as well as cigar accessories. However, my interactions with the business did not leave me feeling satisfied in any way. To begin, their website had a terrible layout and was extremely difficult to traverse. The process of looking for the things I required was aggravating, and their search function was inconsistent, frequently delivering results that were unrelated to the customer's query. In addition, the products I ordered were of a poor quality when they were delivered to me. The cigar accessories that I purchased turned out to be of poor quality and fell apart after only a few uses. The quality of the essentials for the household was poor, and some of the products arrived already damaged. In addition to this, the customer service department of the business was unresponsive and unhelpful. When I tried to get in touch with their support team to address the issues that I had been having, I was faced with lengthy wait times and representatives who were unable to assist me. The interaction I had with Mr. BoFly, on the whole, left me with a sense of dissatisfaction. It is not a pleasant experience to purchase at their store due to the limited selection of items, poor quality of the products, and unsatisfactory customer service. I am unable to give this company as a recommendation to anyone who is searching for high-quality cigar accessories or essentials for the home.

Pros
  • Website is user-friendly and has a solid search feature.
Cons
  • Subpar merchandise quality.