Review on Upgrade Your Audio Experience with Samsung Galaxy Buds+ Plus: True Wireless Earbuds with Improved Battery and Call Quality in White, including Wireless Charging Case and Velvet Pouch. by Aneta Pa ᠌

After purchasing Galaxy Buds, I noticed that the level in the right earphone dropped to 5% of the loudness of the left one after around two to three months (according to subjective sensations). I went back to the store where I had originally purchased it, and they gave me a whole new pair in its place. After a wait of three months, the issue manifested itself again. I went back to the store, and once again, they provided me with a fresh pair. Following a period of four months, the issue recurred; however, I was unable to go to the store because the month of April was a quarantine month. Because I required headphones, I decided to acquire the Samsung Buds Plus. After the period of isolation, I returned the headphones to the store, where I was informed that Samsung had prohibited the store from performing diagnostics on its own and that the headphones would be transferred to a service center for further examination. After a fortnight had passed, I finally received a response: "The casing is not guaranteed, and the earpiece is unclean." I decided to ignore him because I noticed there were some new headphones. And this issue manifested itself when using the Galaxy Buds Plus. Since the issue consistently arises, I made the decision to make direct contact with Samsung in order to request a refund. It is obvious that the headphones are not of high quality and do not fulfill their intended purpose. I was able to speak with Natalia, the manager of the customer service department. After some back and forth, we decided that the best course of action would be for me to take the headphones to a repair shop so that they could be examined, and then based on the findings, we would come to a determination. The customer service center informed them that the case was not guaranteed, and that there was pollution in the earpiece. They made an offer to clean it for 2,000 dollars. I turned to Natalia for assistance, but she, to put it gently, shooed me away and showed no interest whatsoever in finding a solution to the issue, claiming that there was nothing that could be done here because the case was not assured. It turns out that I spent 10,000 on headphones, but they won't even last a year at this rate. I am the one sent by the corporation, which has chosen not to look for a solution to the issue. If this were the first time such a problem had arisen, everything would be fine; but, the issue arises on a consistent basis. Do not purchase Samsung items if you value your time and want to be certain that you will be assisted in finding solutions to any problems you have.