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Poland, Warsaw
1 Level
745 Review
49 Karma

Review on NewCharms by Vinay Kolluri

Revainrating 1 out of 5

NewCharms Fails to Meet Expectations and Ranks Below Competitors in Both Quality and Customer Service

My experience with NewCharms was less than satisfactory, which is saying a lot coming from someone who has shopped for craft materials online at a variety of different stores. In comparison to the quality and level of service offered by their rivals, I discovered that this company falls short. Despite the fact that NewCharms provides customers with a large number of options to choose from, the standard of the products they sell is not satisfactory. The beads and charms that I received appeared to have been manufactured on a budget, and the longevity of the items did not impress me. I have purchased items that were very comparable but of a much higher quality from other online stores that were the same price. In addition to that, my interaction with NewCharms' customer support was less than satisfactory. I reached out to their representatives because I had some inquiries regarding my purchase, but I found that they were both unhelpful and unresponsive to my inquiries. It was very annoying to receive responses that were ambiguous, and I did not get the impression that my concerns were being treated seriously. In addition, I discovered that NewCharms' prices were significantly higher than typical in comparison to those of their rivals. I do not believe that their prices are warranted given the lower quality of their products as well as the unsatisfactory customer service that they provide. In general, I would not recommend NewCharms to other artisans because of the quality of their products. When compared to other online retailers, they do have a large assortment of products, but the quality of their goods and the assistance they provide to customers is lacking. Before making a purchase from this business, I recommend looking into your other available choices first.

Pros
  • Shipping that is both quick and dependable, with tracking information supplied.
Cons
  • There are few available choices for international shipping.