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Mexico, Mexico City
1 Level
717 Review
29 Karma

Review on Excelvan by Eric Fish

Revainrating 3 out of 5

Experience with the Excelvan Online Store was disappointing

My most recent interaction with Excelvan's online shop left me feeling incredibly let down. Although they have an impressive assortment of products, their website is outdated and challenging to use. Additionally, I discovered that a lot of the product descriptions were deficient or incorrect, which made me uncertain of what I was actually buying. To make things worse, my order arrived much later than anticipated, and when I contacted customer service for assistance, they did not respond. Overall, I would not advise visiting Excelvan's online site to make purchases.

Pros
  • Shipping and dispatch that is prompt and trustworthy
Cons
  • Inattentive customer care on occasion