The most useful thing is that it's easy to use for anyone with basic programming skills who can write simple scripts in any language like Python or Ruby. It also has an API which makes integration very straight forward. There are some features which I would be interested if they could add support for them - such as support for multiple VLANs (or maybe even subnets) per switch port/VDSLAM interface. We've used this product mainly for network monitoring but we have not found anything really great about it so far. Our main goal was to monitor our infrastructure and provide alerts when something goes wrong.