I like that they are constantly updating their software to make it more user friendly for everyone no matter what your skill level may be! It's super easy once you get used too but still takes some time getting use to everything if needed assistance or support from other users of this product would help tremendously. Nothing really at all so far as i can see!! Try them out first before going anywhere else because there isn't much competition right now unless someone has something better than infobest which we haven’t tried yet though have heard good things about. We're solving our customer service issues by using InfoBest instead of having an actual person answer each call/email personally when dealing wth insurance companies etc.. I like that it's easy to use and you can get lots of useful data from this software. It also has an excellent customer service department if you need help. There are some features that could be improved but overall there isn't anything bad about using this program. If your looking for something simple then this would work well. We have been able to find a lot of things we were missing before.