To be honest we don't know how much Spectrum will ask for the remote replacement, we never called. When we got home from church last Sunday we found our remote control had been destroyed by our dog who had just started destroying an important item when left alone. Anyway, we decided to order them based on the reviews. So glad we did. I'm not sure if it's related to the programming, but I know my husband got it up and running in minutes. It works great and has one in stock at a great price.
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