Review on Tilta by Robert Norris

Despite the excellent quality of Tilta's products, I was dissatisfied with a recent customer service encounter. I had trouble getting in touch with someone who could help me right away when I had a problem with my order. It took several tries to obtain a response, and when I did, the agent wasn't all that kind or helpful. I anticipate better service from a business with such a solid market standing as a devoted consumer. It's unfortunate that their bad customer service has lowered my high regard for their products.