I like that It allows me to view all emails sent or received by my contacts. It also gives me the option of deleting them. I dislike how it takes a long time to load. Sometimes it freezes up and gets stuck. Also, you cannot see who has viewed your emails and when they did it. It's a great tool if you want to keep an eye on what's going on with your employees. I use it to keep tabs on my employees as to what they're doing and who they are talking to. It's also helpful to know who's been looking at my documents.