I like that it's easy to use, simple to navigate, and provides great analytics about who your users are and what they think of your service or product. It can be difficult at times to get started using this software if you're not familiar with how it works. There could definitely be more training material available as well as better support when problems arise. Also, it's hard to export data from within the application itself. We were looking into different platforms for our customer feedback/surveys during meetings, but we realized that many other tools lack the ability to see which questions have been asked most often by respondents. This allows us to quickly drill down into specific areas that need fixing without having to sift through hundreds of responses manually.
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