I don't know how this product got the good reviews from previous customers. The trolley folds up easily and has a large shelf underneath. But there is a locking button for the telescoping knob that doesn't work to hold the telescoping handle in place once it's extended, which makes me wonder why the locking button even exists. I bought this truck for my daughter to haul a heavy tool and she didn't realize it had a defect until I pointed it out just before using it for the first time. We can tweak it and get it working, but it's very disappointing that the manufacturer hasn't improved quality control and that there's no customer service to find a way to fix the problem.
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