I like how simple it was to use, even though we are not super technical people! The software has been intuitive since day one - which makes us feel comfortable using it in our everyday work flow. It's nice to know there will be support when needed. We haven't had any issues so far but do realize they have live chat available 24/7 with great customer service who can help walk through anything your facing or unsure of once given some guidance about what might need attention at an account level. There isn’t much to dislike because everything works well as intended. Our clients love having their own branded channel within this platform and being able to control the content themselves without needing additional resources from ourselves.