I love that you can customize it, but also be able to use what is already made available with other features! It's very easy-to -use so we are getting our customers up & running in no time at any level regardless if they've had NO experience or have been using another system previously like Square / Shopify etc.. This has helped us streamline processes as well which makes everyone happy!! There really isn't anything about this product (as far)that i dislike however sometimes when there seems too much going one way some things get lost within your account/inbound orders ect... Overall though everything works great together especially now having different types devices being used by employees from tablets through kiosks even mobile phones.