When I received this product, one of the shells broke. I called the company and they sent me a new set without having to resend the first set I received. The support agent was very helpful and resolved the issue in a quick, friendly and efficient manner. I just wish it was a little bigger. When the package arrived with replacement boats, one broke again and was packaged the same way. In any case, I received two carafes. I agree with another reviewer that the spouts are too small and this often causes them to come loose (so I had to replace them). I've seen the same set at both Ross and Marshalls and in both stores one of the shells in the box was broken. I suspect the problem is either with the packaging or the product or maybe both.
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